Returns & Refunds

At WE LOOP, we want you to feel confident when purchasing pre-owned luxury items from us. Please read the following returns and refunds policy carefully before placing your order.

UK Returns

We offer a 14-day return period for orders delivered within the United Kingdom.

The 14-day period begins from the date your order is delivered. To be eligible for a refund, your return must be requested and the item must be sent back within this period.

To request a return, please email info@loopvintage.co.uk with your full name and order number.

Return Conditions

Due to the nature of our pre-owned luxury products, returned items must be received in exactly the same condition in which they were sent.

All original packaging and accessories must be included, where applicable:

• WE LOOP tags must remain attached in their original position

• Original product box, if applicable

• Dust bag, if applicable

• Protective materials

• All original accessories

• Original authenticity cards or documentation, if applicable

Items must not show any signs of use, wear, damage, alteration or modification.

WE LOOP reserves the right to refuse a return or reduce/refuse a refund where an item is returned in a condition that differs from the condition in which it was originally dispatched.

Return Shipping

Return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked and insured delivery service when returning an item.

WE LOOP cannot accept responsibility for items that are lost, stolen or damaged while being returned to us.

International Returns

We do not accept returns for orders shipped outside the United Kingdom.

For international orders, customers are responsible for any applicable import duties, taxes, customs charges or other fees imposed by the destination country.

If an international shipment is refused because applicable duties or taxes have not been paid, any refund issued will be reduced by the return shipping costs and any non-refundable courier or customs charges incurred by WE LOOP.

Order Cancellation

Orders may be cancelled before they have been dispatched.

To request a cancellation, please email info@loopvintage.co.uk with your order number as soon as possible.

Once an order has been dispatched, it cannot be cancelled. If the order is eligible for return, please follow the applicable return process above.

Refunds

Once your returned item has been received, it will be carefully inspected to confirm that it meets our return conditions.

You will be notified by email once the inspection has been completed and whether your refund has been approved.

If your return is approved, the refund will be issued to the original payment method within 5 business days.

Depending on your bank or payment provider, it may take up to an additional 5 working days for the refund to appear in your account.

Please note that original shipping charges, return shipping costs and any applicable customs, duties or non-refundable courier charges are not refundable unless otherwise required by applicable law.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@loopvintage.co.uk

WE LOOP is an independent UK retailer specialising in authentic, pre-owned designer bags and accessories. We have no affiliation, partnership, authorisation or endorsement from any of the brands mentioned or displayed on our website. All trademarks and brand names remain the property of their respective owners and are used solely to describe and identify the products offered for resale.