FAQ

Frequently Asked Questions

Are your items authentic?

Every item is carefully reviewed before being listed. For further information about our authentication process, please visit our Authentication page or contact us.

Are your items pre-owned?

Yes. Our collection consists of carefully selected pre-owned and vintage luxury pieces. Each listing includes condition details and photographs.

How long does delivery take?

Please see our Shipping & Delivery page and Shipping Policy for current delivery information.

Can I return my order?

We offer a 14-day return period, subject to our return conditions. Please see our Returns & Refunds page for full details.

How do I start a return?

Use our Start a Return page to submit your return request.

Do international orders qualify for returns?

Please check our current Return Policy for the latest information on international returns.

How can I contact WE LOOP?

Please visit our Contact page for customer service information.